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1. Introduction

Thank you for shopping at Mimi’s House! We are committed to providing you with high-quality products and ensuring timely and reliable delivery. This policy outlines the terms and conditions for shipping and delivery of the products purchased through our website, bymimis.com.

2. Order Processing Time

  • All orders are processed within 2–3 business days from the date of purchase, unless stated otherwise on the product page or during checkout.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order is processed and ready to be shipped.

3. Shipping Costs

  • Shipping costs are calculated at checkout based on the delivery location, weight, and size of the products.
  • Free Shipping may be available for certain orders or during promotional periods, as specified on the website.

4. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Typically arrives within 5-7 business days from the date of dispatch.
  • Expedited Shipping: Typically arrives within 2-4 business days from the date of dispatch.
  • Next-Day Shipping: Available for certain locations for delivery on the next business day after dispatch.

Please note that delivery times may vary depending on your location and the shipping provider.

5. Delivery Locations

We currently deliver to [list of countries/regions]. Unfortunately, we do not offer international shipping at this time (unless specified). If you are located outside of our delivery areas, please contact us to inquire about any potential arrangements.

6. Tracking Your Order

  • Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your package through the shipping provider’s website.
  • Please allow up to 24 hours for tracking information to update after shipment.

7. Delivery Issues

If there are any issues with your delivery, such as delayed or missing items, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.

8. Order Changes & Cancellations

  • You can request changes to your order or cancel it within 24 hours of placing the order, provided it has not yet been shipped. After this period, we are unable to make any changes or cancel your order.
  • To request a change or cancellation, please contact us immediately at [Your Contact Email].

9. Damaged or Defective Items

If your order arrives damaged or defective, please contact us at [Your Contact Email] within 7 days of receiving your order. We may request photographs of the damaged items to facilitate the return or exchange process.

10. Return & Refund Policy

For information on returns, exchanges, and refunds, please refer to our [Return & Refund Policy] page at bymimis.com/return-refund.

mohamed

mohamed

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April 10, 2025
Sarah Samir

Sarah Samir

Merna has added significant improvement to Malek’s language and skills. He enjoys her camps and is always looking forward to the next one. She always has something new and different in each camp and takes care of each single detail.

April 3, 2025
Samira soliman

Samira soliman

Dear Merna,

I can’t thank you enough for what you did for me and my daughter Jasmin (4years old). Thank you for supporting us, playing with Jasmin, bringing joy to her and to me and to so many children who love and appreciate you wholeheartedly! Jasmin has found in you not only a teacher but also a great friend and that shows how loving and kind you truely are, it shows that this is not only a place for the children, it is a second home to them. Thank you so very much 🙏

April 3, 2025
Jolie magdy

Jolie magdy

I would like to express my sincere gratitude for the incredible support and dedication you have shown to my daughter Ella . Your professional approach to each child’s individual needs and your focus on their overall development have truly made a huge difference in her learning journey.

Thanks to your efforts, she has gained an impressive level of German language skills in such a short period of time, which exceeded all our expectations. Your ability to make learning both effective and enjoyable is truly remarkable!

Additionally, the camp we joined was an amazing experience. It was not only extremely beneficial but also filled with fun, making learning a joyful process for all the kids. I deeply appreciate the effort and care you put into every detail; the activities, the food, the cleanliness & of course the best nannies you have.

Thank you once again for your outstanding dedication and impact. We feel truly lucky to have you Merna in our educational journey 😍😍!

And finally i have great news 😇

ELLA GOT ACCEPTED AT DISK🤩 

And the credit goes to you indeed 🤍🤍🤍 much love ❤️

April 3, 2025
Nermine

Nermine

“Mimi’s Camps is an amazing place for kids to learn German in a fun and interactive way! The camp creates an engaging environment where children can develop their language skills naturally through play, activities, and real-life conversations. The instructors are fantastic, making learning enjoyable while ensuring that each child gets personal attention. My child came back more confident in speaking German and excited about learning. Highly recommend for anyone looking for an immersive and enjoyable language camp!

March 29, 2025
Dina Mobasher

Dina Mobasher

Choosing Merna was one of the best decisions we’ve ever made. We’ve been with her for nearly a year and a half now, and the impact she has had on our children’s development is truly remarkable.

She has an incredible way with children—patient, nurturing, and deeply committed to their growth. From the very beginning, I could tell she was highly competent and knew exactly what she was doing. Her creativity makes learning not just effective but also enjoyable, and she always puts the children’s best interests at heart.

What amazed me the most was how quickly I started seeing improvement. Within just a few weeks, my children became more confident, more engaged, and showed noticeable progress in both skills and mindset. Her ability to adapt to each child’s unique needs is exceptional, and she goes above and beyond to make sure they thrive.

Her dedication is unmatched. She doesn’t just teach—she inspires, encourages, and truly cares. I am beyond grateful for the positive influence she has had, and I wholeheartedly recommend her to any parent looking for a teacher who makes a real difference.

March 28, 2025
Salma Hagag

Salma Hagag

It has been 5 months now & Merna’s effort with my twins is great! Her passion for the language, as well as her patience and dedication, have truly made a positive impact on their progress.

They’ve developed a deeper understanding for the language, and it’s clear that her teaching methods are both engaging and effective. I’m grateful for your consistent support, encouragement, and the positive learning environment you create.

Thank you for everything you do – your efforts are truly making a difference!

March 28, 2025

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