1. Introduction
Thank you for shopping at Mimi’s House! We are committed to providing you with high-quality products and ensuring timely and reliable delivery. This policy outlines the terms and conditions for shipping and delivery of the products purchased through our website, bymimis.com.
2. Order Processing Time
- All orders are processed within 2–3 business days from the date of purchase, unless stated otherwise on the product page or during checkout.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive a confirmation email once your order is processed and ready to be shipped.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the delivery location, weight, and size of the products.
- Free Shipping may be available for certain orders or during promotional periods, as specified on the website.
4. Shipping Methods
We offer the following shipping options:
- Standard Shipping: Typically arrives within 5-7 business days from the date of dispatch.
- Expedited Shipping: Typically arrives within 2-4 business days from the date of dispatch.
- Next-Day Shipping: Available for certain locations for delivery on the next business day after dispatch.
Please note that delivery times may vary depending on your location and the shipping provider.
5. Delivery Locations
We currently deliver to [list of countries/regions]. Unfortunately, we do not offer international shipping at this time (unless specified). If you are located outside of our delivery areas, please contact us to inquire about any potential arrangements.
6. Tracking Your Order
- Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to track your package through the shipping provider’s website.
- Please allow up to 24 hours for tracking information to update after shipment.
7. Delivery Issues
If there are any issues with your delivery, such as delayed or missing items, please contact us within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue.
8. Order Changes & Cancellations
- You can request changes to your order or cancel it within 24 hours of placing the order, provided it has not yet been shipped. After this period, we are unable to make any changes or cancel your order.
- To request a change or cancellation, please contact us immediately at [Your Contact Email].
9. Damaged or Defective Items
If your order arrives damaged or defective, please contact us at [Your Contact Email] within 7 days of receiving your order. We may request photographs of the damaged items to facilitate the return or exchange process.
10. Return & Refund Policy
For information on returns, exchanges, and refunds, please refer to our [Return & Refund Policy] page at bymimis.com/return-refund.